BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department (CMED). Complaints can be made both offline and online. Online complaint can be made through mobile app BIS CARE or by use of Consumer Engagement Portal.
| Shri Yogendra Rathor |
| Graduate Engineer |
| dlbo1[at]bis[dot]gov[dot]in |
| 7999729346 |
| Shri Aakash Gautam |
| Graduate Engineer |
| dlbo1[at]bis[dot]gov[dot]in |
| 8931965007 |
| श्री विजयराज बर्बर |
| वैज्ञानिक-बी |
| dlbo1[at]bis[dot]gov[dot]in |
| +91-011-23237401 |
| Shri Jitender Kumar |
| Scientist E & Head |
| hdlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| श्री सचिन सिंह नरुका |
| वैज्ञानिक-बी |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| श्री पवन कुमार |
| वैज्ञानिक-सी |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| श्री विकास मीणा |
| वैज्ञानिक बी |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |