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BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department (CMED). Complaints can be made both offline and online. Online complaint can be made through mobile app BIS CARE or by use of Consumer Engagement Portal.
| श्री एस.के.सिंह |
| वैज्ञानिक-एफ और प्रमुख |
| subo-bis[at]bis[dot]gov[dot]in |
| 0261-2991171 |
| श्री सत्येंद्र कुमार पाण्डेय |
| वैज्ञानिक-डी |
| sk[at]bis[dot]gov[dot]in |
| 0261-2992271 |
| Smt Shikha Rana |
| वैज्ञानिक-डी |
| srana[at]bis[dot]gov[dot]in |
| 0261-2992271 |
| Smt Shrishti Dixit |
| वैज्ञानिक डी |
| subo-bis[at]bis[dot]gov[dot]in |
| 0261-299227 |
| श्री के साई चंद्र |
| वैज्ञानिक-बी |
| saichandra[at]bis[dot]gov[dot]in |
| 0261-2992271 |
| Swati A Parekh |
| Graduate Engineer |
| subo-bis[at]bis[dot]gov[dot]in |
| 0261-2992271 |
| Bhavya Darshan Joshi |
| Graduate Engineer |
| subo-bis[at]bis[dot]gov[dot]in |
| 0261-2992271 |
| Shri Ashish Jain |
| Hallmarking Agent |
| 0261-2992271 |