What are the major Consumer Engagement activities by BIS?
Major activities of Think Nudge & Move Department are:
- Consumer Awareness Programmes
- Industry Awareness Programmes
- Educational Utilization of Standards Programmes (EUS)
- Consumer Protection
- World Standards Day
What is the objective of Think, Nudge & Move Department (TN&MD)?
TN&MD is an interface between BIS and consumers within the realm of BIS activities. The main objective of the TN&MD is to educate consumers of BIS and protect their interests
How does Think, Nudge & Move Department (TN&MD) operate?
TN&MD operates through its office at HQs and the nominated Public Grievance Officers at Regional and Branch Offices
Where are BIS offices located (with address)?
BIS has its HQ at Delhi, its five Regional Offices at Delhi, Chandigarh, Kolkata, Mumbai and Chennai and 32 Branch Offices all over India details of which are available on BIS website (www.bis.gov.in).
Whether BIS has developed a Citizen’s Charter?
BIS has a well-established Citizen’s Charter which has been revised and implemented w.e.f. 1st January, 2024. The same is available on BIS website on the following path: Consumer Engagement -> Citizen’s Charter.
What are the various Standard Marks of BIS?
What are the various Standard Marks of BIS?
- (i) For products covered under Scheme-I- ISI Mark and Eco Mark
- (ii)For products covered under Self Declaration of Conformity Scheme as per Scheme-II- Registration Mark
- (iii) For Hallmarked Articles- Hallmark
What are the markings on Electronics Goods and related Registration Scheme?
The Electronic products covered under Compulsory registration Scheme are marked with Registration Mark.
What are the categories under which complaints can be lodged with BIS?
Complaints may be lodged under the following categories-
- • Quality of BIS Certified Products including products under Compulsory Registration Scheme and Hallmarking Scheme.
- • Misuse of BIS Standard Mark
- • Violation of Quality Control Order
- • Misleading Claims of Conformity to IS
- • Related to Services Rendered by BIS
- • Other Miscellaneous Complaints
How can a complaint can be lodged?
Complaint can be made both offline and online through post, email, mobile app or BIS Consumer Engagement Portal. Complaint can also be made in person by visiting the nearest Branch Office.
What is the Complaint Handling Procedure in BIS?
Please click here for Guidelines for Handling of Complaints related to Quality of BIS Certified Products
Can complaints regarding corruption in BIS be also made?
BIS has a Vigilance Department for handling such complaints. It is, therefore, advised that such complaints may be sent directly to Vigilance Department (e-mail: vigilance@bis.gov.in)
What is considered to be misuse of BIS Standard Mark?
The Bureau of Indian Standards (BIS) under the provisions of Sections 13 of the BIS Act, 2016 grants licence to use or apply a Standard Mark. Usage of BIS Standard Mark without a valid license from BIS or usage of colourable imitation thereof by a manufacturer amounts to misuse of the standard mark under the provisions of section 17 of the BIS Act, 2016.
What is the basis for carrying out Raids (Search & Seizure Operations) by BIS and how it is carried out?
Raids (Search and Seizure) are carried out on receipt of information from informers through written complaints, e-mails and through the website, online portal which are recorded centrally. The information received is verified through a discreet investigation which is followed by a raid. On completion of a successful raid, legal case is launched in the court of law under the BIS Act, 2016
How are consumers educated?
BIS conducts Consumer Awareness Programs across India through the network of its Regional and Branch offices. In addition, BIS is in process of registering Consumer Groups for better outreach to consumers for creating awareness among them
What are the major issue taken up during consumer awareness programs?
Awareness programmes focuses mainly on enhancing quality consciousness of consumers by highlighting issues of standardization, hallmarking or Gold of silver and educating them on the misuse of the BIS Standard Mark.
How does BIS organize Consumer Awareness Programs?
Bureau of Indian Standards organizes regular Awareness Programmes through its various Regional Offices/Branch Offices. Many of these awareness programmes are conducted in association with Consumer Organizations. These programmes focus on enhancing Quality consciousness of consumers by highlighting issues of Standardization, promotion of BIS Standard Mark, Hallmarking of Gold & Silver and educating them on the misuse of BIS Standard mark & Complaint Redressal System for products with BIS Standard Mark. In the awareness programmes for industries / licencee of BIS, importance of standardization is explained to the industries and the difficulties faced in the operation of licence are also discussed.
