1. Can people sell their old jewellery to jewelers after Hallmarking becomes mandatory?
A) Yes, Consumer can sell old un-hallmarked/hallmarked jewellery lying with them to the jewellers.
2. What is the provision of compensation to the consumer for any shortfall in purity of hallmarked articles?
As per section 49 of BIS Rules, 2018, in case of precious metal article not conforming to the relevant standards, such compensation to the buyer/customer shall be two times the amount of difference calculated on the basis of shortage of purity for the weight of such article sold and the testing charges.
3. What is the process of complaint registration in BIS?
BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department. Complaints can be made both offline and online. Online complaint can be made through BIS mobile app BIS CARE or by use of online complaint registration portal on www.bis.gov.in or by sending a mail to complaints@bis.gov.in . Personally contacting/writing to Public Grievance officer of the nearest Regional/ Branch office of BIS or directly to the Head (Complaints Management and Enforcement Department). On receipt of the complaint it is investigated and further actions taken for its redressal.
4. Who will decide the amount of compensation in cases of complaint of purity of the hallmarked article being lesser than declared/marked purity?
The amount of compensation has already been specified in sub-rule(1) of Rule 49 of BIS Rules, 2018 which states “Provided that in case of precious metal article not conforming to the relevant standards, such compensation shall be two times the amount of difference calculated on the basis of shortage of purity for the weight of such article sold and the testing charges”.
5. Will the hallmark be valid for the entire life-time of the hallmarked jewellery?
Yes, the hallmark will be valid for the entire life-time of the hallmarked jewellery.
6. How will customer identify jeweller’s name from the HUID?
Customer can verify the HUID number in the BIS Care App using the ‘Verify HUID’ feature and get the information related to the jeweller’s registration no.
