This case study focuses on the digital transformation of conformity assessment activities of Bureau of Indian Standards (BIS), the National Standards body of India. BIS was one of the few organizations that started Digitalization way back in 2004 by implementing Certification Marks Management System (CMMS) for its Conformity Assessment activity. Although CMMS was the most contemporary system at that time, it could not evolve with the technological advancements and remained confined to just an event capturing module. The case also explores the dilemmas faced by BIS after implementation of BIS Act 2016 in terms of Rapid release of new Quality Control Orders (QCOs), mandating compulsory BIS certification thus mounting compliance Burden on BIS and pressure to reduce overall cost of compliance. The journey towards digital transformation in BIS began under the leadership of previous Director General Mr Sunil Soni and later on creation of a Project Management Team (PMU) involving experts from PWC and BIS Officials. The prevailing circumstances compelled BIS to roll out Manakonline (e-BIS) in a hurried manner, loaded with many flaws and inadequecies. The improper functioning of Manakonline had led Mr. Pramod Kumar Tiwari, present DG BIS to take up a radical approach to modify Manakonline. He had two options, one to revamp the existing Manak online module with the present developer (CDAC) or to develop a new portal engaging a different team altogether. The case also explores way forward for BIS for its preparedness to face market competition when other organizations initiate conformity assessment activities, whether BIS is moving in the right direction in the path of digital transformation? Is there a better way to achieve it?

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Last Updated on October 2, 2021