BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department (CMED). Complaints can be made both offline and online. Online complaint can be made through mobile app BIS CARE or by use of Consumer Engagement Portal.
| Kannan Govindaraj |
| Scientist-D/Joint Director |
| kaniirc[at]bis[dot]gov[dot]in |
| +91 9645761095 |
| B Rohith Reddy |
| Scientist-C/Deputy Director |
| rohith[at]bis[dot]gov[dot]in |
| +91 8328452270 |
| Shri Vijay Kumar |
| Scientist C/Deputy Director |
| kumar.vijay[at]bis[dot]gov[dot]in |
| +0129-2292179 |
| Sandeep Kumar |
| BIS Hallmarking Representative |
| frbo[at]bis[dot]gov[dot]in |
| +0129-2292179 |
| Gaurav Kumar |
| Standard Promotion Officer |
| frbo[at]bis[dot]gov[dot]in |
| +0129-2292179 |
| Shri Rahul Verma |
| Scientist D/Joint Director |
| rahulverma[at]bis[dot]gov[dot]in |
| +0129-2292179 |
| Shri Arnob Samui |
| Scientist-C/Deputy Director |
| arnobsamui[at]bis[dot]gov[dot]in |
| +0129-2292179 |
| Smt. Vibha Rani |
| Scientist-E/Director & Head |
| hfrbo[at]bis[dot]gov[dot]in |
| +91-9355898325 & +0129-2292173 |