BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department (CMED). Complaints can be made both offline and online. Online complaint can be made through mobile app BIS CARE or by use of Consumer Engagement Portal.
| Shri Yogendra Rathor |
| Graduate Engineer |
| dlbo1[at]bis[dot]gov[dot]in |
| 7999729346 |
| Shri Aakash Gautam |
| Graduate Engineer |
| dlbo1[at]bis[dot]gov[dot]in |
| 8931965007 |
| Shri Vijayraj Barbar |
| Scientist-B |
| dlbo1[at]bis[dot]gov[dot]in |
| +91-011-23237401 |
| Shri Jitender Kumar |
| Scientist E & Head |
| hdlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| Shri Sachin Singh Naruka |
| Scientist-B |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| Shri Pawan Kumar |
| Scientist-C |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |
| Shri Vikas Meena |
| Scientist-B |
| dlbo1[at]bis[dot]gov[dot]in |
| +91- 011-23237401 |