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BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department (CMED). Complaints can be made both offline and online. Online complaint can be made through mobile app BIS CARE or by use of Consumer Engagement Portal.
| श्रीमती कनिका कालिया |
| वैज्ञानिक ई और प्रमुख |
| hjpbo[at]bis[dot]gov[dot]in |
| 0141-2223286 |
| Sh. Raman Kumar Trivedi |
| Joint Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Smt. Poonam Choudhary |
| Joint Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| श्री मोहित मीणा |
| Deputy Director/ Scientist-C |
| jpbo[at]bis[dot]gov[dot]in |
| +91-141-2223282 |
| Sh. Deepak Lodhwal |
| Joint Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Smt. Shikha Goyal |
| Deputy Director/ Scientist-C |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Sh. Suresh Kumar Gopalan |
| Deputy Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Sh. Sachin Gupta |
| Deputy Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| श्रीमती संगीता चौधरी |
| Assistant Director/ Scientist-B |
| jpbo[at]bis[dot]gov[dot]in |
| +91-141-2223282 |
| Sh. Udit Agrawal |
| Deputy Director |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Sh. Arunesh Kumar Dubey |
| Hallmarking Agent |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Sh. Sudhir Singh |
| Hallmarking Agent |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Sh. Rajendra Kumar Meena |
| Standards Promotion Officer |
| jpbo[at]bis[dot]gov[dot]in |
| 0141-2223282/83 |
| Mr. Lov Kumar Singh |
| SPO |
| jpbo[at]bis[dot]gov[dot]in |
| +91-9839848387 |