Consumer Overview

Bureau of Indian Standards as National Standards Body of India, develops Standards and implements them by operating various Conformity Assessment Schemes like Product Certification, Compulsory Registration Scheme, hallmarking and Management Systems Certification.

BIS is committed to provide services and benefits of Standardization and Conformity Assessment to all its stakeholders. BIS has a dedicated department for consumer related activities- Think, Nudge & Move Department (TN&MD).  TN&MD at BIS Headquarters handles various consumer related activities which includes redressal of public grievances, registering consumer groups, organizing various awareness programmes for the stakeholders of BIS and celebrating Word Standards Day.

Industry Awareness Programmes are conducted for industry on the importance of standardization and management systems. In addition, information and benefits of Conformity Assessment Schemes are also disseminated.

BIS celebrates the World Standards Day on 14 October every year to pay tribute to the collaborative efforts of thousands of experts worldwide, who develop voluntary technical agreements that are published as International or National Standards. BIS on this occasion also organizes seminar on the theme received from ISO. World Standards Day Programmes are held across the country at BIS regional and branch offices.

The BIS Standard Mark is a mark of quality. Consumers as well as the organized purchasers prefer products with BIS Standard Mark. Some unscrupulous manufacturers try to deceive the consumers by producing and marketing products with ISI mark and Hallmark without obtaining license from BIS. In order to protect interests of consumers, BIS carries out search and seizure, as and when information on such malpractices is received. Prosecution in the court of law is launched under BIS Act 2016 against the offenders after successful search and seizures.