Consumer Overview


Bureau of Indian Standards as the National Standards Body of India, develops Indian Standards and implements standardization by operating various schemes like Product Certification, System Certification, Hallmarking and Compulsory Registration Scheme

Consumer Protection


The Bureau of Indian Standards (BIS) has a full-fledged Consumer Affairs Department functioning at its HQ in New Delhi with Public Grievance Officers at all its Regional and Branch Offices to provide consumers with prompt attention and speedy redressal of their grievances/complaints.



BIS in the interest of consumers publishes brochures related to various activities of BIS. These brochures are used by Branch Offices/ HQ as and when required, like, distribution of the brochures during consumer awareness programmes. Some of the brochures on various subjects are given below at the related links.

Standards India

Industry Awareness Programme Standards India is a bi-monthly bilingual journal, which contain write-ups on standardization subjects related to technical and of consumer interest as well as in-depth articles/news of technical nature contributed by eminent professionals

Online Complaint Registration


BIS follows a well established complaint redressal procedure. Complaints are recorded centrally at Complaints Management & Enforcement Department.

Citizen Charter


BIS celebrates the World StandaBIS has developed a citizen’s charter encompassing vision, mission and objectives of BIS with a declaration of commitment Regional and Branch Offices.

  • Enforcement Activities

Enforcement Activities

The BIS Standard Mark (ISI Mark) is a mark of quality. Consumers as well as the organized purchasers prefer ISI marked products. Some unscrupulous manufacturers try to deceive the consumers by producing and marketing products with ISI mark and Hallmark without obtaining license from BIS. In order to protect interests of consumers, BIS carries out search and seizure, as and when information on such malpractices is received. Prosecution in the Court of Law is launched against the offending firms after successful search and seizures.

Frequently Asked Questions


1. What are the major activities under Complaints Management & Enforcement Department ?

a) Consumer Awareness Programmes b) Industry Awareness Programmes c) Educational Utilization of Standards Programmes (EUS)

2. What is the objective of CMED ?

CMED is an interface between BIS and consumers within the realm of BIS activities. The main objective of the Complaints Management & Enforcement Department is to educate consumers of BIS and protect their interests.

Contact us :

For further details please contact :

  • Head (Complaints Management & Enforcement Department),
  • Room No. 560, Manakalaya
  • Bureau of Indian Standards,
  • 9, Bahadur Shah Zafar Marg,
  • New Delhi – 110002.
  • Telefax: 011 23235609
  • Email: complaints[at]bis[dot]gov[dot]in

Last Updated on February 14, 2022

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