Consumer Protection


1) Check testing of Hallmarked/Unhallmarked articles by Consumer:

Consumer can get its jewellery/sample tested from any of the BIS Recognized Assaying & Hallmarking Centre. The Assaying and Hallmarking Centres undertake the testing of Jewellery/Samples of common consumers on priority on chargeable basis. The Assaying and Hallmarking centre is required to issue Assay Report giving proper identifications as marked on article.

The guidelines on testing of old gold jewellery and artefacts of the consumer by the Assaying and Hallmarking Centres is placed in the below link:

Guidelines on testing of unhallmarked gold jewellery

 


2) Compensation to consumer in case of shortage of purity:

In case Hallmarked Jewellery brought by the consumer is found to be of lesser purity than that marked on jewellery, then the buyer/customer shall be entitled for compensation which shall be two times the amount of difference calculated on the basis of shortage of purity for the weight of such article sold and the testing charges.

 


3) Verification of HUID by BIS Care App:

BIS CARE- The Official mobile application of BIS now has the provision for the common consumers to verify the authenticity of Hallmarked gold jewellery items bearing a HUID number. The “Verify HUID” feature can be utilised to verify the purity of the jewellery articles before purchase.


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